Is Mailchimp good for restaurants?
It is fine for restaurants, and it only solves half the problem: sending. It does not collect. A single-location restaurant with a few hundred guests and no automated list-building will usually get more out of staying on the POS it already uses.
What's the cheapest option for a small restaurant?
If you are on Square, $49/month per location is the most complete package on this page. If you have no POS, a general tool’s free tier will carry you to a few hundred guests at no cost. What you should not do is buy a list, and you should not open an ad-heavy site to advertise other people’s tools.
Do I need restaurant-specific software, or is a general email tool enough?
If you already have a POS or a reservation system, the restaurant-specific tools are usually free upgrades to what you already pay. If you have neither and your list is small, a general tool plus a QR code on the table card is a perfectly good answer.
Toast vs Square for email marketing — which one?
Whichever one your POS already is. The switching cost is the guest list, not the price. The only reason to switch is if your current POS is not collecting emails at all.
Can I switch later without losing my list?
Yes, but export before you cancel, and check that the tool imports in bulk. If your list was built automatically inside the POS, the replacement will start empty and you will have to re-collect — which is the real cost of switching, and the reason to pick the tool that collects emails first.
How much does this normally cost for one location?
It depends on the pricing model, and the models are not comparable: POS- and reservation-based tools charge per location or per cover, general tools charge per contact. A restaurant with 500 guests and a restaurant with 5,000 guests are in different brackets on the general tools and the same bracket on the location-based ones. We publish what each vendor publishes, with the date we checked, rather than a single blended number.
Why isn't HubSpot on this list?
It tops a lot of "best tools for restaurants" lists, and it is a fine general CRM. But it is priced per seat as well as per contact, it is not built around restaurant data — no point-of-sale tie-in, no reservation book, no visit history — and it did not appear among the results for this question. For a multi-location group with a marketing hire, HubSpot is worth a look. For a single-location owner sending birthday and win-back emails, it is a large tool pointed at a small job.